PM Grade was created to help rental property owners and real estate investors make more informed decisions when selecting a property management company.

Most online reviews of property managers are written by tenants. While tenant feedback can provide useful insight, it often does not reflect the factors that matter most to property owners. Investors are typically concerned with communication, responsiveness, maintenance oversight, financial reporting, transparency, and overall asset performance.

Our goal is to provide a more balanced perspective by focusing on the ownership experience and creating a platform built specifically for property owners.

PM Grade is committed to providing objective information about property management companies.

Property management companies cannot purchase rankings, improve their scores through advertising, or pay to remove reviews. Participation in premium profile programs, advertising opportunities, or profile upgrades does not affect rankings or evaluations.

Our goal is to create a trusted resource where property owners can compare companies based on meaningful information rather than marketing budgets.

PM Grade evaluates companies using a combination of information provided by the company, publicly available information, owner feedback, and platform activity.

Factors that may be considered include:

Maintenance Oversight

A company’s ability to coordinate repairs, manage vendors, and address maintenance issues in a timely and professional manner.

Owner Satisfaction

Feedback provided by property owners regarding their overall experience working with the company.

Profile Completeness

The accuracy and completeness of information available on the company’s PM Grade profile.

How Reviews Are Verified

PM Grade is committed to maintaining the integrity of owner reviews while protecting reviewer privacy.

Before a review is published, we may take steps to verify that the reviewer has a legitimate ownership interest in a rental property managed by the company being reviewed.

Verification methods may include:

• Confirmation of ownership through publicly available property records
• Verification of property addresses
• Verification of management relationships
• Review of supporting documentation when voluntarily provided
• Direct communication with reviewers when clarification is needed

Verification requirements may vary based on available information and the circumstances of each review.

Verification is intended to confirm that a reviewer has a legitimate relationship to the property management company. Verification does not imply endorsement of the opinions expressed in a review.

Why Verification Matters

Property management companies have a significant impact on investment performance, and review quality matters. PM Grade takes reasonable steps to verify that reviews come from individuals with a legitimate ownership interest in properties managed by the company being reviewed. Our goal is to provide property owners with more reliable insights while maintaining reviewer privacy and platform integrity.

That bridges the gap between the process and the benefit.

Property owners should be able to share their experiences without fear of unwanted solicitation or disclosure.

PM Grade does not sell reviewer information, share contact information with property management companies, or provide reviewer data to third parties for marketing purposes.

Information collected during the review process is used solely to help verify authenticity and maintain the integrity of the platform.

Our goal is to protect reviewers while creating a more transparent property management industry.

Company Profiles and Claiming Listings

Many property management companies are added to PM Grade through independent research and publicly available information.

Companies may claim their profiles to:

• Update business information
• Add company descriptions
• Respond to reviews
• Earn verification badges
• Maintain accurate profile information

Claiming a profile does not impact rankings, review visibility, or evaluation outcomes.

Investor Privacy Promise

Your information belongs to you.

PM Grade was built to help property owners make informed decisions—not to generate sales leads. We do not sell reviewer information, share contact details with property management companies, or allow third parties to solicit investors who contribute reviews.

Any information collected during the review process is used solely to verify the authenticity of reviews and protect the integrity of the platform. Your feedback helps other property owners. Your personal information remains private.

✓ We never sell reviewer information
✓ We never share contact details with property managers
✓ We never allow review-based solicitation
✓ We verify reviews while protecting reviewer privacy